Frequently Asked Questions

Where is my order?

This is a question we frequently get asked so we put together a simple shipping and delivery guide and you can track your order here.

What is my tracking number?

You will have access to tracking information within 4-6 days of placing your order. If you have not received your tracking details after 7 days, please contact support for assistance.

Order Cancellations

To request changes to your order, please ensure you contact us within 24 hours of placing it.

Cancellation Policy

Please note the following terms:

  • You must reach out to us within 24 hours to request a cancellation.
  • Once your order has been shipped, we are unable to cancel it.
  • For more details, you can refer to our complete refund policy available here.

    My Item Arrived Damaged.

    Although we take extra precautions by providing additional padding for every item we ship, we have received reports from our customers that approximately 3 in 1000 products may arrive damaged due to mishandling by the mail service. If you encounter this unfortunate situation, please contact us and provide the following information:

    • Your order number.
    • A photograph of the damaged product.

    Once we have received these details, we will gladly send you a replacement free of charge.

    Customs and Tax Charges

    Kindly be aware that customers are responsible for any customs duties and tax charges associated with their order.

    Contact Us

    If we have been unable to address your inquiry satisfactorily, please don't hesitate to reach out to us. We will make it a priority to respond to your message within 1-2 business days.